Why isn't my ID card working at the library swipe entrance?
Answer
If the library's card reader is not functioning properly, Miner Library staff will report the issue to Public Safety. However, library staff are unable to troubleshoot or resolve problems with individual ID cards.
If you have been granted library access but your card is no longer working, the most common cause is that you recently received a replacement ID card and your access permissions were not transferred to the new card. In this case, please contact the ID Office to have your card access updated.
ID Office
- Location: Ground Floor, Medical Center, Room G-7009
- Phone: (585) 273-2000
- Hours: Monday-Friday, 8:30 a.m. to 4:30 p.m.
If the ID Office is unable to resolve the issue, please use this contact form to let us know so we can work together to determine the next steps.