How do I submit a rush interlibrary loan (ILL/ILLiad) request for an urgent patient care situation?
Answer
Urgent patient care situations are treated with the highest priority. Our general turnaround time for this type of request is 2 hours, although most are filled sooner. Place the request through your ILLiad account as usual. Put "rush for patient care" in the notes section. Follow up with an email to Miner ILL or a phone call to (585) 275-3361 to alert us that the request has been submitted. Urgent patient care requests are accepted 8am-4pm, M-F.